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Plotter Sync with Raymarine: Troubleshooting & Other Information

Troubleshooting

Mobile App Subscription

•  In order to use the Plotter Sync function within your Boating app, you must have an active
   one-year subscription for at least one Region within the app.
•  The Chart Updates feature of Plotter Sync requires the Region of coverage within your
   app overlap with the coverage of your Navionics GPS plotter card. Only areas of over-
   lapping coverage will be updated.
•  If the subscription within your mobile app is not current, you can renew your subscription
   or purchase a new coverage area by going to navionics.com/apps/navionics-boating or in-
   app by going to Menu > Charts & Upgrades.
 

GPS Plotter Card Subscription

•  In order to use the Plotter Sync function to receive updated charts within your GPS plotter
   card, you must have an active one-year subscription for that card. 
•  Plotter cards can be activated or renewed directly through the mobile app if new or 
   expired.
•  Plotter cards can also be activated or renewed online through our Chart Installer 
   program available from navionics.com.

Plotter GPS Fix

•  The plotter must have acquired a recent GPS fix to establish date/time. If not, the card
   subscription will not be recognized properly, which will prevent the use of Plotter Sync
   for Chart Updates.
•  If the card subscription status is not displaying (no expiration date indicated) even
   though the Navionics card is being recognized by the plotter, this means it was not
   able to be verified against current GPS date/time information.
•  Should this be the case, while the plotter is powered on, gently press the card into
   the slot to release the connection (as if you were going to remove it) and then gently
   press it back in.
•  Check again to see if the subscription status information is displaying. 

Dragonfly PRO
•  Option not available
Lighthouse II MFDs
•  Go to the Chart Menu > Presentation > Chart Select
Lighthouse 3: Axiom, eS, gS MFDs
  Go to the Chart Menu > Scroll down to Settings cog wheels > Cartography
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If your Markers/Routes transfer is failing, it may be a problem with entered name of
the Route or Marker/Waypoint. Check that none of your saved Marker or Route
names have the pound (#) symbol. This may cause transfer of Routes and Markers
to fail.
Synced Markers/Routes are not displaying on plotter

If you are unable to view synced Markers & Routes within your plotter, this means you 
probably have not imported them from the Navionics card into the plotter memory.
Plotter Sync interacts with the Navionics Card only.
See the information regarding transferring routes and markers from mobile to plotter at 
Plotter Sync with Raymarine: Transferring Routes & Markers

Plotter Markers/Routes are not displaying in mobile app

If you are unable to view the Markers & Routes from your plotter within your mobile app,
it may be because you performed Plotter Sync before first exporting this information to
your Navionics card. In order to sync information from your chart plotter to your mobile
app, you must export the information to the card prior to the sync.
Plotter Sync interacts with the Navionics Card only.
See the information regarding transferring routes and markers from plotter to mobile at
Plotter Sync with Raymarine: Transferring Routes & Markers

Paired Devices Menu

This will be the menu area to manage devices & initiate Plotter Sync multiple times should
you want to Sync throughout the day while the app is running and connected to the MFD.

•  Paired Device Settings control the contents passed between mobile and
   plotter.  Deciding what to transfer can be desirable as Chart Updates may not
   be required with each Sync.
•  Turn off the feature altogether or turn off individual options within the feature
   from the menu.
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Chart Coverage Dominance

In this example, the updated area (bright) does not match. This is because the app
coverage is all of Caribbean and South America while the card 908P+ coverage on the
plotter does not cover South America.  Red chart boundaries on MFD indicate the 908P+
chart coverage.  As a result, updates transfer occurred within the chart coverage ONLY.
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Not Enough Space on Your Card

If your Navionics card is 2GB, 4GB, or 8GB and the current charts exceed the capacity of the card, you
will need to get a new larger Navionics card to use Plotter Sync.

•  You can buy a new card from a dealer or online.
•  If your card is full and you want to make sure you don’t have unnecessary files
   saved check this article: 
   Chart Installer Error: Card is Full/Not Enough Space on Card
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