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Dock-to-dock Autorouting returns a straight line in Boating app

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Sometimes when you are creating a new route using the Dock-to-dock Autorouting feature, it will return a straight red line. If this happens, check the following points:
 
1. Has the chart data been downloaded correctly for the entire area?
- Update all maps (Menu > Update all)
- Force complete download of all maps for the the area using the selection rectangle (Menu > Download map)
- See also: Mobile: Downloading a Map
 
2. Set boat draft settings
- Default setting is 10 meters (33 feet)
- Change values in Menu > Me > Boat
 
3. Make to sure to use Nautical Charts when planning a Route
- Use the Chart Selector icon in the lower left corner of the screen to set to Nautical Charts (Navionics) - SonarChart and GOVT charts do not work with the Autorouting feature
- In Route mode the Chart Selector button is not shown and therefore it is not possible to verify if the right chart type is being used
 
In case the above checks do not resolve the issue, then provide screenshot(s) and coordinates of the location for further investigation by filling out the form found at http://navionics.force.com/MobileTech.

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